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Shipping Policy
Last updated 07/12/23
Order Processing Time
Order Fulfillment:
Orders are typically processed and shipped within 4 business days after payment confirmation. Please note that this does not include weekends or holidays.
Custom Orders:
Custom or made-to-order products such as Extended Frontals or Coloured Hair require longer processing times. Please see the details below:
Extended Frontals (20 to 25 Business days)
Coloured Hair (7 Business Days)
Shipping Methods
Standard Shipping:
We offer Royal Mail Tracked 48-hour shipping services for all orders. Delivery times vary based on the destination and may range from 2 to 3 business days.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment through the provided tracking number.
Shipping Costs
Shipping Fees:
We offer free shipping on all orders over £250 within the United Kingdom. Shipping Fees for orders outside of the UK are calculated based on the destination of your order. The total cost will be displayed during the checkout process.
International Fees:
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. The recipient is responsible for these additional charges.
Delivery Issues
Lost or Stolen Packages:
Upon confirmation of delivery by our shipping carrier, any subsequent loss or theft of your package falls outside our responsibility. Packages marked as delivered by the courier are ineligible for refunds or reshipment.
Address Changes:
Customers are responsible for providing the correct shipping address. In the event of an incorrect address, we will make an effort to communicate with you for the purpose of arranging redelivery. However, a new shipping fee of £5 will be applied.
For information on returns and refunds, please refer to our [Return Policy].
If you have any questions or concerns regarding our shipping policy, please [contact us].
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